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FAQ

FAQ'S

My Account & My Orders


What is My Account?

We've made it easy for you to view and update your account and orders any time through "My Account" after you sign in to your account. With "My Account" on www.giriuk.com you can
• Manage/edit all your personal data like address, phone numbers, email ids
• Change your password
• Track the status of your orders
• See your Wishlist, share your wishlist
• Create Customer Care tickets for your orders and other queries
How do I know my order has been confirmed?
Once your payment has been successfully made, your order is processed immediately. An email notification will send for your order, to the email address associated with your www.giriuk.com website account. In this mail you will be provided with a unique Order ID for your reference with our customer service team, a listing of the item/s you have ordered and an expected time of delivery.


Will the product be WYSIWYG ?

Yes, All the products will be WYSIWYG, but Product colour/size/appearance/pattern may slightly vary due to photographic/Photoshop/imaging lighting sources or your monitor settings. The picture given in the website is only for understanding the pattern/ shape of the product. There could also be additional properties used to enhance the appearance of the product /to depict or represent the usage of product, etc., clearly to the customer, such additional properties will not come along with the product.


Is it possible to order a product that is 'Out of Stock'?


Yes, the item which you had added to your wish list at a point of time may not be in stock now, such cases you can sent an email to sales@giriuk.com Our customer support team will reply you aptly. Payment for such orders also has to be paid in advance.
Shopping and Payment


Is it necessary to sign up and have an account to shop?


No, it is recommended to have an account on our www.giriuk.com to shop and purchase items, it helps us to understand your needs better and improvise out website to become more user friendly and make ourselves always to be at your service. You can shop by providing just your email ID, phone number.

How do I pay using a Credit/Debit card and is it safe?


We accept all VISA, MasterCard both Indian and International. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow.
All Credit/Debit card details remain confidential and private. GIRI and our trusted payment gateways use SSL encryption technology to protect your card information.


How do I check the current status of my orders?


You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with www.giriuk.com. To check the status of your pending orders, click on the “Sign In” link in the top right of any page on our store and Sign In to your account. This will take you to your Account page, where you can click on the “My Orders” link to view the status of all orders.
To view the status of a specific order, click on the “Order Number”. After your order is shipped out from our warehouse, we will send you a mail with the shipping details.


What do the different order status mean?


• Processing: We have received authorization from the payment gateway and are processing your order.
• Shipped: Your order has been shipped out of our warehouse and is on its way to your delivery location.
• Complete: Your order has been delivered at your specified delivery location.
• Cancelled: The order was cancelled.


When and how can I cancel an order?


Yes Cancellations are accepted and there are certain limitations for the same. Click here to see more details about Cancelations & Refund
Packaging, Shipping and Delivery


How are items packaged?


All items are carefully packaged at our warehouses - as to avoid any form of damage. We ensure the package is water proof with plastic wrap.


What is the estimated delivery time?


The estimated time of delivery depends and vary based on the product and destination chosen for delivery. Normal stated time is 2 to 4 working days for any product.

Orders are dispatched from UK Mainland