Frequently Asked Questions
The FAQs below are intended to deal with most common queries relating to this website and our store. If your query is of urgent nature or is different to these questions, then please write to us at firstname.lastname@example.org
For orders that were placed before mid-day (Monday to Friday), are picked and despatched from the warehouse at Maldon, for the product to reach you within 72 hrs. For orders that are placed between mid-day Friday through mid-day Monday, will be picked-up and despatched on Monday. We have put a stringent control in place to ensure right products are despatched.
There are controls in place, to ensure that the website is automatically updated that should prevent you from ordering products that are “Out of stock”. However, in the unlikely event of you being able to order products that are out of stock, we will let you know either by email or on the phone. You can decide to remove the product from the order that you have placed, and we can deliver the balance. We will process the refund for the product that should reach you within 48 hrs.
We do not store your card details whatsoever. PayPal are providing payment gateway services including accepting all types of cards for customers who do not have their PayPal account to process the payment in a very secured manner.
You can go to the log-in / Sign-up screen and register to provide your details.
Yes. The registration is free!
In the unlikely event of you wanting to have multiple accounts, you can create multiple email accounts to register multiple accounts
You certainly can create accounts for some or all of your family members. You can surprise each other with presents on memorable days.
You will certainly be able to change the delivery address at the time of order. You can surprise your friends and family living in the UK on special occasions.
You will be able to go to My Account page after you log-in and edit the details that you want to edit.
At this point in time, you will be able to make payments using any type of the Credit or Debit cards, issued by Visa or Master and Amex or other cards. Please be assured that payment processing is secured.
There are no other charges other than what you see on the pack.
Any refund due will be credited within 3-5 working days of us receiving the confirmation about short supplies to the same PayPal or Cards by which you have made the payment while placing order.
Delivery is generally within 72 hours for all orders. Please refer to the Delivery Policy for more details
Delivery is free, for orders over £40 for Mainland UK and £80 for other areas of UK. For Ireland and other EU region, delivery charges will be advised separately. For delivery charges, please see our Delivery Policy for more details
We deliver across UK and EU.
You can check the status of your order on the website / on the application against your order.
There is no minimum order. You can order products even worth £1/-.
No. As it stands, our delivery will be within 72 hours for UK Mainland and upto 5 working days for XXXXXXXXXXX and for EU, it will vary depending upon region.
You will receive an order confirmation email.
Please write to us to email@example.com and we will do our best to sort this out for you. For more details, please refer to the section under Return / Refund policy.
Please refer to Return & Cancellations & Refund policy for more details.
You can check the status of your order on the website / on the application against your order. The courier company will send you a text message on the day of the delivery, specifying the approximate delivery window.
Please talk to us +44 (0)7479050350 or write to us to firstname.lastname@example.org
E-mails we will respond within 2 business days. Customer service will be open on all UK working days, between 9 am and 5 pm
We encourage you to give us feedback, suggestions to add new product line on the form available on the website. Alternatively, you can write to us at email@example.com and we will consider your request at the earliest.